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Payment methods

 

Credit card

By selecting the type of payment “Credit Cards”, you will be redirected to a page, via a safe and secure connection, where your credit card details must be entered, after which the payment will be made.

The system accepts credit cards issued on the international VISA, MASTERCARD and MAESTRO circuits. The credit card data will not be shared with Natura e Bontà but will be managed directly by the payment system.

Paypal

By selecting the type of payment “PayPal”, you will be redirected to a page on the PayPal site where the data of your Paypal account or credit card must be entered, after which the payment will be made. With this payment method it is also possible to use POSTEPAY, AURA and AMERICAN EXPRESS credit cards.

The Paypal account or credit card details will not be shared with Natura e Bontà but will be managed directly by PayPal.

VAT and resale of products

All the prices indicated on the site are intended as a total of 10.00% VAT rate. The sale of the products is intended solely for the end customer, therefore subsequent marketing is expressly prohibited.

 

 

Shipping policy

 

The delivery of the Products purchased on the www.naturaebonta.it is made to the shipping address you provided in the order form, within 10 working days of receipt of the order. We can make deliveries throughout the territory of the Italian Republic. Shipping is FREE on orders above € 69.90 otherwise it will cost € 9.90 and € 15,00 for the islands. Natura e Bontà will not be responsible for any delays in the delivery of the Products that are not foreseeable or not attributable to the same. The above delivery terms will apply exclusively to orders completed by 24:00 each day.

Foreign countries

Shipping is FREE on orders above € 120,00 in the following countries:

  • Spain
  • France
  • Germany
  • Austria
  • Belgium
  • Luxembourg
  • Holland
  • Slovenia

Otherwise it will cost € 15,00.

 

Return Policy

 

We inform you that pursuant to art. 59 DL 206/2005, as amended by DL 21/2014, the right of withdrawal is excluded in the following cases:

  • order of products clearly personalized;
  • order of Products that are likely to deteriorate or expire rapidly;
  • order of sealed Products that cannot be returned for hygienic reasons or related to health protection or that have been opened after delivery.

With reference to the cases of exclusion of the return policy listed above, in particular, you are informed and accept that the “Products that are liable to deteriorate or expire rapidly” include those products of a food nature whose characteristics and quality are subject to alteration, also as a consequence inappropriate storage by you after delivery.

 

Return due to defect or non-conformity of the product

If you have received an incorrect or damaged product, please contact us by e-mail at naturaebontasrls@gmail.com, indicating the defect and / or non-conformity found, as well as at least n. 1 (one) photograph of the Product, the order confirmation sent by us and / or the tax receipt.

Following receipt of the email, we will evaluate the defects and non-conformities reported by you and we will decide whether to authorize the return of the Products by providing you with a reply, containing the “Return Code”, via e-mail to the address you provided during the process registration on the Site or during the order transmission phase.

The authorization to return the Products will in no way constitute recognition of defects or non-conformities, the existence of which must be ascertained after the return.

The Products for which we have authorized the return must be returned by you, together with a copy of the return authorization notice bearing the “Return Code”, within 14 (fourteen) days of reporting the defect or non-conformity, to the following address: Natura & Bonta Srls – Via Dismano 118 / B – 48121 – Ravenna.

Any refund of the price paid and the related shipping costs will be made by bank transfer.

 

Terms and conditions

 

Welcome on www.naturaebonta.it (the Site). Access and use of the Site are activities governed by these Terms & Conditions.

Access and use of the Site, as well as the purchase of products, presuppose the reading, knowledge and acceptance of these Terms & Conditions as well as the General Conditions of Sale. The Site is managed and maintained by Grazia Lorusso, Via Dismano, 118/b, VAT: 02591380395.

For assistance and / or information regarding orders and shipments, refunds and the return of products purchased on the Site, suggestions and other general information on the services provided by the Site and by Natura e Bontà, you can always contact us by e-mail at naturaebontasrls@gmail.com. For any other legal information, consult the Privacy Policy section. Natura e Bontà may modify or simply update, in whole or in part, these Terms & Conditions. Changes and updates to the Terms & Conditions will be notified to users on the Website Homepage as soon as they are adopted and will be binding as soon as they are published on the website in this section. If you do not agree, in whole or in part, with the Terms & Conditions of the Site, please do not use our website.

Access to and use of the Site, including viewing web pages, communicating with Natura e Bontà, the ability to download product information and purchase them on the website, are activities conducted by our users exclusively for uses personal unrelated to any commercial, entrepreneurial and professional activity. By accessing the Site you will be the one and only responsible for the use of the same and its contents. Natura e Bontà can’t be held responsible for any use of the website and its contents by each of its users that doesn’t comply with the laws in force, without prejudice to the liability of Natura e Bontà for willful misconduct and gross negligence. In particular, you will be the one and only responsible for the communication of incorrect or false information and data relating to third parties, without these having given their consent, as well as in consideration of their incorrect use.

The images on the website www.naturaebonta.it have only an illustrative value.